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Today is: 31 July 2010
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Categories:
Small Parts
Frame Repairs
Customizing
Consumer Products		 Couldn't find your answer?
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Small Parts
   
What's the difference between Replacement screws and Repair Screws?
Replacement screws are used when the frame components have not been damaged (stripped threads). A repair screw is self tapping and creates new threads in damaged frame components such as hinges, eyewires and pad arms.
   
How do I know what replacement screw to use?

The Hilco Index contains a list of thousands of frames and what replacement screws and nosepads are used on each frame.

Another tool used for identifying a part is the Fast Find Screw and Hole Gauge (#20-012). This tool identifies the proper length and diameter of the screw you need by measuring the hardware on the frame.

General rules: 1.4mm is always a good starting point when using the trial and error approach to finding screws for hinges and eyewires. A 1.0mm screw is the best starting point for the pad arms.
   
What Type of Nosepads Should I Inventory?
Logic Nosepads help keep your nosepad inventory levels down with it's patented Dual Purpose insert that fits both screw-on and push-on pad arms. It's symmetrical design also eliminates lefts and rights. This four piece nose pad system replaces the need for 20 pads you may normally inventory.
   
It takes a long time to find replacement parts or to train new employees how to find them. How can I efficiently find replacement parts or teach someone in a timely manner?
An organized approach to small part is the best way to find the replacement part you need. Smart System Pro (#00-747) is an organized system of high usage small parts in a compact five drawer tower. It comes with a Hilco Index to identify the part needed. It also helps train personnel to find replacement part faster than looking for them in a drawer, tray or box full of parts. It also helps you inventory the parts you need eliminating the guesswork of single item ordering.
   
Spring Hinges are very hard to put together. Is there a simple way?
Spring Hinge screws (25-105) are designed to self align the hinges making assembly easy!
   
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Frame Repairs
   
Do I need to perform all repairs on site including soldering to service my customers needs?

Learning to solder is certainly an option and the decision of each practice. The equipment best suited to learn how to solder is:

  • 12-007 Microtorch- Runs on butane gas
  • 12-078 and 12-079 Pallarium Solder- Easy to use solder rods with flux in the middle. Melts at a low temperature (1,060 degrees) reducing the amount discoloration on the frame.
  • 20-095 Helping Hands- Holds frame while soldering
  • 12-210- Dremel kit and accessories- Use to buff and clean soldered area
  • 12-004- Ultrasonic Cleaner- Prep Frames for plating
  • 12-060 or 12-090 Plating Machine- Touch up plating after soldering

For difficult repairs such a soldering and plastic frame repairs, you can send them out to a professional repair service such as The Hilco Eyewear Service Center.

   
What kind of repairs does the Hilco Eyewear Service Center perform?

We can solder almost any material including Titanium. Multiple solder points on one frame are still the same cost to repair one solder point.
   
Can the Hilco Eyewear Service Center repair plastic frames?
Yes. Most plastic frames can be repaired if there are no chips or missing pieces in the plastic.
   
I have trouble drilling broken screws. Is there something that makes this task easier?
The Bulls Eye Screw Drilling Guide (20-068) makes drilling broken screws an effortless task. It eliminates the risk of damaging frames by guiding the drill bit straight through the screw every single time.
   
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Customizing
   
How can I lengthen a temple?

Temple Tip Extenders (19-317) allow you to add up to 20mm simply by changing the temple tip.
   
What can I do about customers that want cables temple instead of skull temples?

Cable Conversion Ends (19-076-1) convert skull temple to cables quickly and easily.
   
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Consumer Products
   
How do EqualEyes differ from basic drug store readers?
Drug store readers are supplied with the same power in each eye, while most patients require different corrections in individual eyes. Also, PDs are typically fixed at 64 mm, regardless of frame size. The EqualEyes system provides ten different lens powers (including plano) to offer your patients any number of combinations to match the Rx requirements of each eye as closely as possible. For greater wearing comfort, EqualEyes PDs range from 58mm to 64mm.
   
How are EqualEyes readers intended to be used?

EqualEyes are designed to supplement a custom-made pair of spectacles. They are the ideal spare pair for short-term use and can be kept conveniently around the house, in the office or car, on the boat, at the gym, etc.

   
Should I recommend EqualEyes to my patients as a primary pair of reading glasses?
No. Nothing can replace a custom-made pair of reading glasses to match a patient's precise prescription and eye positions. For a spare pair or two, however, EqualEyes provides your patients with better optics, high quality, and contemporary styling at a reasonable price. EqualEyes is your patient's best bet for a spare pair.
   
What do I get when I order an EqualEyes "system"?

EqualEyes is available in a 4-style, 4-drawer system with acrylic lenses. Each system contains samples of each EqualEyes frame color. Individual drawers are also available each containing:

  • 1 frame with plano lenses for demonstration
  • 1 unglazed frame
  • 10 pairs of lenses in envelopes (1 pair each of plano and +1.00 to +3.00 in 0.25D steps)
  • 3 pairs of black and tortoise long temple tips
   
What specific lens powers are available with EqualEyes?
Plano, +.50, +.75, +1.00, +1.25, +1.50, +1.75, +2.00, +2.25, +2.50, +2.75, +3.00
   
What frame colors are available with EqualEyes?

Small (48mm) and large (52mm) oval frames are available in gold, bronze, mauve, and blue.

Small (48mm) square and large (52mm) square frames come in gold, black, pewter, and forest green.

   
Why stock Hilco Sun Clips?
Hilco offers more than 200 sun clip products, consisting of numerous frame shapes, styles, colors, and lens treatments. With so many combinations, Hilco offers an over-the-counter sun clip to fit just about any frame on the market. The key advantage to Hilco Sun Clips is to provide quality, matching sun clips to patients with no wait.
   
What are the key features and benefits of Hilco Sun Clips?

All Hilco Sun Clips block 100% of potentially harmful UV-A&B rays to 390nm, and they meet or exceed all applicable FDA/SAA & ANSI Z80.3 standards. With exception of polycarbonate mirrored Sun Clips, all Hilco Sun Clips are also polarized.

Sun Clips are constructed with rugged wire spring action for easy attachment to frames and include vinyl-coated clips to guard against lens scratching. Each sun clip also comes with a convenient storage pouch.

   
What are the top 15 Sun Clips that Hilco would recommend to get started with the product line?

Based on popularity, the following is recommend as a good, basic assortment to get started:

  SKU Shape Lens Color Frame Color Eye Size
1. 16/464 Oval Gray Gold 46
2. 16/462 Oval Gray Gold 48
3. 16/413 Oval Gray Gold 50
4. 16/434 Oval Gray Black 50
5. 16/444 Oval Gray Tortoise 50
6. 16/402 Oval Gray Gold 52
7. 16/461 Round Gray Gold 48
8. 16/414 Round Gray Gold 50
9. 16/442 Round Gray Tortoise 50
10. 16/432 Round Gray Black 50
11. 16/401 Round Gray Gold 52
12. 16/441 Round Gray Tortoise 52
13. 16/431 Round Gray Black 52
14. 16/404 Square Gray Gold 56
15. 16/403 Square Gray Gold 58
   
What are the advantages of having a consumer accessory display center?
Hilco display centers are easy to manage and replenish, requiring very little of your staff's attention beyond initial set-up and periodic restocking. Display centers also provide one central location for consumer accessories - products typically merchandised in disarray in the eye care professional's office. Display centers also give you the means to provide an additional service to your patients who are looking for products to enhance their eye wear.
   
What does Hilco offer in terms of consumer accessory centers?

Hilco's display center program offers two display options: countertop displays for smaller offices and 2-sided floor models for larger settings. Displays are available in woodgrain or contemporary gray finishes.

Display centers are free with the following purchases of pre-selected, popular consumer products:

  • Countertop Contemporary Display - $200 purchase total
  • 2-Sided Floor Contemporary Display - $550 purchase total
  • Countertop Woodgrain Display - $300 purchase total
  • 2-Sided Floor Woodgrain Display - $650 purchase total

Categories:
Small Parts
Frame Repairs
Customizing
Consumer Products		 Couldn't find your answer?
Submit your questions to the expert

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